Support & Monitoring
How we're there for you.
Real humans during business hours. Automated eyes on your network every other hour. Here's exactly how our coverage works.
24/7 monitoring. Business-hours phone. After-hours text or email.
We don't oversell the phrase “24/7.” Here's exactly what that looks like.
- Phone support
- Mon–Fri · 7:00 AM – 5:00 PM ET
- Support line
- (973) 607-3743
- Support email
- info@networkbrainiacs.com
- Automated monitoring
- 24 / 7 / 365
Call or text
NOC + RMM on every managed device
24/7 automated monitoring
Our NOC watches your network, endpoints, and servers every minute of every day. If something breaks at 3 AM, we see it — and often fix it — before you wake up.
Phone support · 7 AM – 5 PM ET
Monday through Friday, call our support line and a real technician picks up. Average response time: 3.5 minutes. No phone trees, no voicemail jail.
After-hours text to the same number
Outside business hours, text our support number. You'll get a response first thing the next business morning — faster if it's a real emergency on a managed account.
Email anytime
Send an email and we'll route it to the right person first thing the next business day. For non-urgent questions, email is often the fastest path.
Why this model works better
Humans where you need them. Machines where you don't.
A lot of MSPs pitch “24/7 live support” — then route you to a graveyard-shift call center, or worse, a different company entirely. We took a different approach.
Our technicians work business hours because that's when real IT work gets done. Overnight issues get caught by our automated monitoring, which is actually faster than a human at responding to a disk failure or a server that just lost network. And if something genuinely urgent happens after hours, you have three ways to reach us — text, email, or the client-portal escalation path.
The result: when you talk to a person, you're talking to someone who knows your environment. Not a stranger reading from a script.
Every managed device runs EDR, RMM, and backup monitoring around the clock. Most overnight issues are detected and remediated automatically before anyone needs to lift a phone.
Need help right now?
If it's between 7 AM and 5 PM ET, call us. Otherwise text the same number or email — we'll be on it first thing.